Last updated: 27 September 2026
This Refund and Returns Policy applies to all purchases made on the Vaastu Cosmos website (the “Site”), including physical products, digital downloads, and paid consultation services. Please read this policy carefully before making a purchase. This policy is in addition to, and does not affect, your statutory rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
1. Physical Products (Yantras, Pyramids, Crystals, Bracelets, Remedy Kits, Books, Wearables, Home & Office Accessories)
Returns: You may request a return within 7 days of delivery if the product is unused, unopened, and in its original packaging with all tags and labels intact. Certain items — such as opened remedy kits, worn wearables/malas, or customised/personalised items — cannot be returned for hygiene or customisation reasons, unless they are defective or damaged.
Damaged, defective, or incorrect items: If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with photos/video of the item and packaging. We will arrange a free replacement or a full refund, at your choice, once the issue is verified.
How to request a return: Email us at [Insert support email] or use the Contact page with your order number, the item(s) you wish to return, and the reason. We will share return instructions and, where applicable, arrange a reverse pickup.
Refund method and timeline: Once we receive and inspect the returned item, approved refunds are processed to your original payment method within 7–10 business days. Shipping charges are non-refundable unless the return is due to our error (wrong/damaged/defective item).
2. Digital Downloads (Direction Chart PDFs, Vastu Compass App, E-books/Guides)
Digital products are delivered instantly upon successful payment and are non-refundable and non-returnable once the download link has been accessed or the file has been delivered to your email, except where:
- The file is corrupted, unreadable, or materially different from what was advertised;
- You did not receive the download/delivery within 24 hours of payment due to a technical error on our end.
In these cases, contact us within 7 days of purchase at [Insert support email] and we will re-send the correct file or issue a refund, at our discretion.
3. Consultation Services (Mini Review, Full Home Audit, Commercial Audit, Comparison Package, Online Consultation)
Cancellation by you:
- More than 48 hours before the scheduled consultation: full refund or free rescheduling.
- Between 24–48 hours before the scheduled consultation: 50% refund, or free rescheduling (one-time).
- Less than 24 hours before the scheduled consultation, or a no-show: non-refundable; rescheduling may be offered at our discretion.
Cancellation or rescheduling by us: If we need to cancel or reschedule a confirmed consultation (for example, due to consultant unavailability), you will be offered a full refund or a free rescheduling to a mutually convenient slot, at your choice.
After the consultation is delivered: Once a consultation has been conducted and/or a report has been shared with you, it is considered a completed service and is not eligible for a refund, except where the service was materially not as described.
4. Free Courses and Free Consultations
Free offerings (such as the free beginner course or a free mini review) carry no payment and are therefore not eligible for any refund.
5. How to Raise a Refund or Return Request
Please write to us at [Insert support email] or call [Insert phone number], quoting your order number or booking reference, within the timelines mentioned above. We aim to acknowledge every request within 2 business days and resolve it within 7–10 business days.
6. Changes to This Policy
We may update this Refund and Returns Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
7. Contact Us
For any questions about returns, refunds, or cancellations, please contact us at [Insert business email] or write to us at [Insert registered address].
[Placeholder — please fill in the bracketed contact details above, and confirm the return windows and percentages reflect your actual policy, before publishing.]